Privacy Policy
Last updated: April 2026
1. Information We Collect
When you create a Vaultex Market account and use the platform, we collect the following categories of information:
- Account details (name, email, phone number, country).
- Identity verification documents submitted for KYC review.
- Transaction data (deposits, withdrawals, trades, order history).
- Technical data such as IP address, device type, and session timestamps.
2. How We Use Your Information
We use your data to operate and secure your account, process deposits and withdrawals, execute trades, perform KYC and compliance checks, send transactional emails (such as OTP codes), and to improve the platform.
3. Data Storage & Security
User data is transmitted over TLS and stored in a managed relational database with restricted access. Passwords are hashed using bcrypt and are never stored in plain text. Access to personal information is limited to authorized personnel on a need-to-know basis.
4. Sharing of Information
We do not sell your personal data. We may share limited information with trusted service providers that help us operate the platform (such as email delivery, document verification, and market data feeds), and with law enforcement or regulators when legally required.
5. Cookies
We use strictly necessary cookies to keep you signed in and to maintain session security. We do not use third-party advertising cookies on the public site.
6. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, or request deletion of the personal data we hold about you. To exercise these rights, contact us at the email address below. Some data (such as transaction records) may need to be retained for regulatory or audit reasons.
7. Data Retention
We retain account and transaction data for as long as your account is active, and for a reasonable period afterwards as required by applicable anti-money-laundering and tax laws.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any material changes will be communicated through the platform or via email.
9. Contact
Privacy questions can be sent to privacy@vaultexmarket.com.